Privacy Policy

The Miracle Center, Inc. (“The Miracle Center,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit our website, engage with our programs, make donations, register for events, subscribe to communications, or otherwise interact with our organization. This Privacy Policy describes our policies and practices regarding the collection, use, disclosure, and protection of personal information obtained through our website and related services.

By accessing or using our website or services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have the meanings defined under this section. The following definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

“Account” means a unique account created by You to access certain features or services offered through the Website.

“Company,” “The Miracle Center,” “we,” “us,” or “our” refers to:

The Miracle Center, Inc.
5454 W. Diversey Avenue
Chicago, Illinois 60639
United States

“Cookies” means small text files placed on Your computer, mobile device, or other internet-enabled device that allow a website to recognize Your browser, remember preferences, and collect certain information regarding website usage.

“Device” means any electronic device capable of accessing the Website or Services, including a computer, smartphone, tablet, or similar device.

“Personal Information” means information that identifies, relates to, describes, or is reasonably capable of being associated with an identified or identifiable individual.

“Service” means the Website and all related online services provided by The Miracle Center.

“Service Provider” means any third party that processes information on behalf of The Miracle Center in connection with providing, supporting, maintaining, or improving the Services.

“Usage Data” means information collected automatically through the use of the Website, including technical and analytical information regarding user interactions.

“Website” refers to The Miracle Center’s website located at https://www.themiraclecenter.org.

“You” means the individual accessing or using the Website or Services, or the legal entity on whose behalf such individual accesses or uses the Services, where applicable.

2. Collection of Personal Information

The Miracle Center collects personal information that You voluntarily provide when interacting with our Website or Services. We may also collect certain information automatically through the operation of the Website and related technologies.

The categories of information we collect depend upon how You interact with our organization.

Personal Information You Provide

We may collect personal information when You:

• Make a charitable donation;
• Register for a program, event, or volunteer opportunity;
• Subscribe to newsletters or other communications;
• Complete an online inquiry or contact form;
• Purchase event tickets or merchandise;
• Request information regarding our programs or services; or
• Otherwise communicate with The Miracle Center.

Depending upon the nature of Your interaction, the personal information collected may include:

• Full name;
• Email address;
• Telephone number;
• Mailing address;
• Billing address;
• Payment information necessary to process donations or purchases; and
• Any additional information voluntarily submitted through forms, correspondence, or registrations.

You are responsible for ensuring that all information You provide is accurate, current, and complete.

Payment Information

If You make a donation or purchase through the Website, payment information may be collected to facilitate the transaction.

Payment transactions are processed through authorized third-party payment processors. The Miracle Center does not retain complete payment card information on its own systems. The collection, processing, and storage of payment information are governed by the privacy and security practices of the applicable payment processor.

Usage Data

Certain information is collected automatically when You access or use the Website.

Usage Data may include:

• Internet Protocol (IP) address;
• Browser type and version;
• Operating system;
• Device identifiers;
• Date and time of Website access;
• Pages viewed;
• Time spent on individual pages;
• Referring websites;
• Navigation paths;
• Diagnostic information; and
• Other technical information relating to Website performance and usage.

This information is used to administer, maintain, secure, and improve the Website and Services.

Mobile Device Information

When accessing the Website through a mobile device, additional technical information may be collected automatically, including:

• Mobile device type;
• Mobile operating system;
• Mobile browser type;
• Unique device identifiers;
• IP address; and
• Mobile diagnostic information.

Sensitive Personal Information

Where permitted by applicable law, The Miracle Center may collect certain categories of sensitive personal information when necessary to process financial transactions or provide requested services.

Sensitive personal information is collected only where reasonably necessary and is processed in accordance with applicable privacy laws. We do not process sensitive personal information for the purpose of inferring characteristics about individuals.

Information Received from Third Parties

Based on our current privacy practices, The Miracle Center does not collect personal information from third-party sources. Personal information is collected directly from individuals through their interactions with our Website, Services, programs, events, and communications.

3. Children’s Privacy

The Website is intended for a general audience and is not directed toward children under the age of thirteen (13).

The Miracle Center does not knowingly collect personal information from children under the age of 13 without appropriate parental or legal guardian consent where required by applicable law. If we become aware that personal information has been collected from a child without the required authorization, we will take reasonable steps to delete such information as promptly as practicable.

4. Use of Personal Information

The Miracle Center may collect, use, and process Personal Information for legitimate organizational, operational, and legal purposes, including, but not limited to, the following:

Providing Services

To administer and provide the programs, events, services, resources, and information You request through the Website or otherwise from The Miracle Center.

Responding to Inquiries

To respond to questions, requests, comments, or other communications submitted through the Website or directly to our staff.

Administrative Communications

To send information regarding registrations, donations, purchases, receipts, account updates, policy changes, event confirmations, or other administrative communications necessary for the operation of our Services.

Donations and Transactions

To process donations, ticket purchases, registrations, payments, refunds, and other financial transactions conducted through our Website or affiliated platforms.

Marketing and Promotional Communications

To send newsletters, organizational updates, fundraising appeals, event announcements, volunteer opportunities, and other communications that may be of interest to You, where permitted by law.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Feedback and Surveys

To request feedback regarding our programs, events, services, or Website in order to improve the experience of our participants, supporters, donors, volunteers, and community members.

Website Administration

To administer, monitor, maintain, troubleshoot, secure, and improve the Website, including identifying technical issues, preventing fraud, and enhancing functionality.

Analytics and Organizational Improvement

To evaluate Website performance, understand visitor engagement, analyze trends, improve user experience, measure the effectiveness of communications and campaigns, and support organizational planning.

Legal Compliance

To comply with applicable laws, regulations, legal processes, governmental requests, contractual obligations, and nonprofit reporting requirements.

Other Lawful Purposes

To process Personal Information for any additional purpose with Your knowledge or consent or as otherwise permitted or required by applicable law.

5. Disclosure of Personal Information

The Miracle Center does not sell Personal Information.

We may disclose Personal Information only as described in this Privacy Policy or as otherwise permitted by applicable law.

Service Providers

We may disclose Personal Information to trusted third-party service providers that perform services on behalf of The Miracle Center.

Such service providers may include organizations that provide:

• Website hosting;
• Payment processing;
• Donor management services;
• Customer support;
• Marketing and communications platforms;
• Accounting and financial services;
• Data analytics;
• Information technology support; and
• Other operational services necessary to support our mission.

Each service provider is authorized to use Personal Information only as necessary to perform services on our behalf and is contractually obligated to protect the confidentiality and security of such information.

Communication and Marketing Platforms

The Miracle Center utilizes third-party communication platforms to distribute newsletters, fundraising communications, event announcements, surveys, and related organizational communications.

These providers process Personal Information solely for the purpose of delivering communications on behalf of The Miracle Center and are not authorized to use such information for their own independent purposes.

Payment Processors

Donations and other financial transactions conducted through the Website are processed through authorized third-party payment processors.

The Miracle Center does not store complete payment card information. Payment processors maintain their own privacy and security policies governing the handling of payment information.

Business Transfers

If The Miracle Center undergoes a merger, consolidation, reorganization, asset transfer, or similar transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.

Should such a transfer occur, Personal Information will remain subject to protections substantially consistent with this Privacy Policy until a revised privacy policy becomes effective.

Customer Reviews

From time to time, The Miracle Center may invite participants, donors, volunteers, or supporters to share feedback regarding their experiences through third-party review or survey platforms.

If You voluntarily submit a review through such a platform, the collection, publication, and management of that review will be governed by the privacy practices of the applicable third-party platform.

Google Maps Services

Certain features of the Website may utilize Google Maps Platform services or related location-based functionality.

When these services are used, limited technical or location-related information may be shared with Google in accordance with Google’s applicable Privacy Policy and Terms of Service.

Legal Requirements

The Miracle Center may disclose Personal Information when we reasonably believe disclosure is necessary to:

• comply with applicable law;
• respond to valid legal requests or court orders;
• protect the rights, property, or safety of The Miracle Center;
• investigate suspected fraud, security incidents, or unlawful activity;
• protect the safety of our employees, volunteers, participants, donors, or the public; or
• establish, exercise, or defend legal claims.

6. Data Retention

The Miracle Center retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending upon:

• the nature of the information collected;
• applicable legal or regulatory requirements;
• accounting and tax obligations;
• contractual obligations;
• organizational recordkeeping needs; and
• legitimate operational purposes.

When Personal Information is no longer required, The Miracle Center will securely delete, destroy, or anonymize the information in accordance with applicable law and organizational record retention practices.

If deletion is not immediately feasible, such information will be securely maintained and protected until deletion becomes possible.

7. Security of Personal Information

The Miracle Center maintains administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards include appropriate organizational policies, technical security measures, restricted access controls, and commercially reasonable security practices designed to protect the confidentiality and integrity of Personal Information.

Notwithstanding these efforts, no method of transmitting information over the Internet or storing electronic information is completely secure. Accordingly, while The Miracle Center strives to protect Personal Information using reasonable security measures, we cannot guarantee absolute security or prevent every unauthorized access, disclosure, or security incident.

Users transmit information to the Website at their own risk and are encouraged to take appropriate precautions when using internet-connected devices.

8. Cookies and Tracking Technologies

The Miracle Center uses cookies and similar tracking technologies to operate the Website, improve user experience, analyze Website performance, and support certain communications and marketing activities.

Cookies are small text files stored on Your Device that enable the Website to recognize Your browser, remember preferences, and collect certain information regarding Website usage.

In addition to cookies, we may use technologies such as web beacons, pixels, tags, and scripts to collect information regarding interactions with the Website and our electronic communications.

These technologies assist us in maintaining Website functionality, understanding visitor engagement, improving accessibility, preventing fraud, and enhancing the effectiveness of our Services.

Types of Cookies We Use

Essential Cookies

Essential Cookies are necessary for the operation of the Website and enable core functionality such as security, authentication, navigation, and accessibility.

Without these Cookies, certain portions of the Website may not function properly.

Functional Cookies

Functional Cookies allow the Website to remember choices You make, including language preferences and other personalized settings, in order to provide an improved browsing experience.

Performance and Analytics Cookies

Performance Cookies collect information regarding how visitors interact with the Website, including pages viewed, navigation patterns, and technical performance.

This information is aggregated whenever possible and is used solely to improve the functionality, accessibility, and effectiveness of the Website.

Marketing and Advertising Technologies

The Miracle Center and certain authorized third-party service providers may use cookies or similar technologies to measure the effectiveness of communications, understand audience engagement, and deliver information that may be relevant to individuals who have expressed interest in our organization.

Where required by applicable law, such technologies will be used only after obtaining appropriate consent.

Managing Cookie Preferences

Most internet browsers automatically accept cookies.

You may modify Your browser settings to refuse or delete cookies at any time. Please note that disabling certain cookies may limit the availability or functionality of portions of the Website.

Additional information regarding browser-specific cookie management is available through the support resources provided by Your browser developer.

9. Your Privacy Rights

Depending upon Your state or country of residence and applicable law, You may have certain rights regarding the Personal Information maintained by The Miracle Center.

Subject to applicable legal limitations, these rights may include the ability to:

• Request access to Personal Information we maintain about You;
• Request correction of inaccurate or incomplete Personal Information;
• Request deletion of Personal Information;
• Obtain a copy of Personal Information You have provided to us;
• Withdraw consent where processing is based upon consent;
• Object to or restrict certain processing activities;
• Request information regarding how Personal Information has been used or disclosed; and
• Exercise any additional rights provided under applicable privacy laws.

The availability of these rights depends upon applicable law and may vary based upon Your jurisdiction.

Marketing Communications

If You no longer wish to receive promotional communications from The Miracle Center, You may opt out at any time by:

• Selecting the “unsubscribe” link included in marketing emails;
• Replying “STOP” or “UNSUBSCRIBE” to eligible text message communications; or
• Contacting us using the information provided at the end of this Privacy Policy.

Even after opting out of promotional communications, The Miracle Center may continue to send administrative communications necessary to provide requested services, process donations, administer registrations, or comply with legal obligations.

SMS Communications

Where You choose to receive text message communications from The Miracle Center, we will use Your mobile number solely for the purposes for which You provided consent.

Mobile information and SMS consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers solely to facilitate the delivery of text messaging services on behalf of The Miracle Center.

10. Do Not Track Signals

Some internet browsers incorporate a “Do Not Track” (“DNT”) feature that allows users to communicate a preference regarding online tracking activities.

At this time, there is no universally accepted standard governing the recognition or implementation of DNT signals.

Accordingly, The Miracle Center does not currently respond to browser-based Do Not Track signals or similar automated mechanisms.

If an industry or legal standard governing such signals is adopted in the future, we reserve the right to modify our practices accordingly and will update this Privacy Policy as appropriate.

11. Rights of United States Residents

Residents of certain U.S. states may have additional rights under applicable privacy laws, including, where applicable, the right to:

• Know whether Personal Information is being processed;
• Access Personal Information maintained by The Miracle Center;
• Correct inaccurate Personal Information;
• Request deletion of Personal Information;
• Obtain a portable copy of Personal Information previously provided to us;
• Opt out of certain forms of targeted advertising or profiling where applicable;
• Limit the processing of certain categories of sensitive Personal Information; and
• Exercise rights without unlawful discrimination.

These rights are subject to applicable legal exceptions and limitations.

The Miracle Center will evaluate and respond to all verified requests in accordance with applicable privacy laws.

Verification of Requests

To protect the privacy and security of Personal Information, The Miracle Center may require reasonable verification of identity before responding to requests concerning Personal Information.

Additional information may be requested where necessary to verify identity or confirm authority to act on behalf of another individual.

Authorized agents submitting requests on behalf of another individual may be required to provide written authorization and documentation establishing their authority.

Appeals

Where required by applicable law, individuals whose requests have been denied may submit an appeal using the contact information provided in this Privacy Policy.

The Miracle Center will review appeals and respond within the timeframes required by applicable law.

12. Changes to This Privacy Policy

The Miracle Center reserves the right to amend or update this Privacy Policy at any time to reflect changes in our organizational practices, legal obligations, technology, or applicable laws.

When material changes are made, we will revise the “Last Updated” date at the beginning of this Privacy Policy. Where required by applicable law, we may also provide additional notice through our Website, email communications, or other appropriate means.

Your continued use of the Website or Services following the effective date of any revised Privacy Policy constitutes Your acknowledgment of the updated terms.

We encourage You to review this Privacy Policy periodically to remain informed about how Your Personal Information is collected, used, and protected.

13. Third-Party Websites

The Website may contain links to websites, applications, or services operated by third parties that are not owned or controlled by The Miracle Center.

The inclusion of any third-party link does not constitute an endorsement of the content, services, or privacy practices of those third parties.

The Miracle Center is not responsible for the privacy practices, security, or content of any third-party websites. Users who choose to access third-party websites do so at their own discretion and are encouraged to review the privacy policies and terms applicable to those websites before providing any Personal Information.

14. International Users

The Miracle Center operates within the United States.

If You access the Website from outside the United States, You acknowledge that Your Personal Information may be transferred to, stored, and processed within the United States or other jurisdictions where our service providers operate.

By using the Website or providing Personal Information, You consent to the transfer and processing of Your information in accordance with this Privacy Policy and applicable law.

15. Contact Information

If You have questions regarding this Privacy Policy or our privacy practices, or if You wish to exercise any applicable privacy rights, You may contact The Miracle Center using the information below:

The Miracle Center, Inc.
5454 W. Diversey Avenue
Chicago, Illinois 60639
United States

Email: info@themiraclecenter.org

16. Requests to Access, Update, or Delete Personal Information

Subject to applicable law, You may request to:

• Access the Personal Information maintained about You;
• Correct or update inaccurate Personal Information;
• Delete Personal Information maintained by The Miracle Center;
• Withdraw consent where processing is based upon consent;
• Obtain information regarding how Your Personal Information has been processed; or
• Exercise any additional rights available under applicable privacy laws.

Requests may be submitted by contacting The Miracle Center using the contact information provided above.

Prior to fulfilling certain requests, we may require reasonable verification of identity to protect the privacy and security of Personal Information. Additional documentation may be requested where necessary to verify the identity or authority of the requesting individual.

Where permitted or required by law, The Miracle Center may retain certain information to comply with legal obligations, resolve disputes, enforce agreements, maintain financial records, or satisfy other legitimate organizational purposes.

17. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Illinois and applicable federal laws of the United States, without regard to principles of conflicts of law.

Nothing contained in this Privacy Policy shall limit any rights or obligations that cannot be waived under applicable law.

18. Entire Policy

This Privacy Policy constitutes the complete statement of The Miracle Center’s privacy practices relating to the Website and supersedes any prior privacy statements published with respect to the Website.

If any provision of this Privacy Policy is determined to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

19. Accessibility

The Miracle Center is committed to ensuring that our Website and digital communications are accessible to all individuals, including persons with disabilities. We strive to provide an inclusive online experience and continually work to improve the accessibility, usability, and functionality of our Website in accordance with applicable accessibility standards and best practices.

If You experience difficulty accessing any portion of this Privacy Policy, our Website, or any online content or services provided by The Miracle Center, or if You require this Privacy Policy in an alternative format, please contact us using the information below:

The Miracle Center, Inc.
5454 W. Diversey Avenue
Chicago, Illinois 60639
United States

Email: info@themiraclecenter.org

We welcome feedback regarding the accessibility of our Website and will make reasonable efforts to address accessibility concerns and provide requested information in an accessible format as required by applicable law.

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